Returns & Exchanges
At AXIS-Y, we prioritize your skin's health and satisfaction with our climate-inspired skincare. If you are not completely satisfied with your purchase, we offer a 30-day window for returns and exchanges to ensure you find the perfect match for your skin journey.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring that products are at least 80% full and include all promotional materials or gifts-with-purchase.
Ship It Back
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method or issue a store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing